This was our first time using TMC and we are now dedicated customers! Many people from our neighborhood had recommended them. Excellent communication - Jason was very clear in his assessment of what we needed and didn’t need and Kelvin and Michael worked hard to repair our A/C during the hottest week of the year. Arrived on time and thought their pricing was very reasonable. So happy to have found them!
I requested TMC to come out and determine why the ac in my rental wasn't cooling, and without authorization, the technician charged the system. I was billed $230 for this, (which then leaked out), when what should have first been done was to determine if there was a system leak. I especially didn't like the response from TMC, from their unwillingness to take responsibility for the failed 'repair' to the over-priced quote to fix the actual problem.
I don’t recommend TMC for any heating system issues. Troubleshooting not accurate. 2 technicians with 2 different visits came to me, but no one found the problem. They changed me for the visits and also for parts but by the end, I still have the issue.
I've been working with the folks at TMC since I bought my house in 2012, and every encounter has been great. They are a local family run business and it shows in all the good ways. I will keep calling them every time I need service! On my previous (very old) HVAC unit, they kept me going when it really started showing its age. Didn't tell me it needed repairs it didn't, and never tried to pressure me into a new system. A few weeks ago I bit the bullet and decided it was time to replace the whole system. They made solid recommendations on the system and some improvements in the home, worked with me on my budget, my schedule, and did a great tear-out and install. Jerry was the lead technician, and his years of experience and attention to detail really made the job a stress-free event for me! I also had them perform a total duct cleaning service, and I'm so glad - because in this 42 year old house it had never been done. It was a little more expensive than I expected up front, but totally worth it. Especially after I saw how thorough the entire cleaning was. They even taped up the register boots to seal up the system and prevent air leaks in-between the floors. The overall air quality in our home has improved dramatically. First class job all the way around!
